Refund Policy

Last updated: 30 July 2026

This Refund Policy applies to all orders placed through Cosmoshot (cosmoshot.net), operated by Individual entrepreneur Rebreev Mikhail, registered in Georgia. It forms part of, and should be read together with, our Terms of Service.

What you buy. Cosmoshot sells a single digital product: a personalized star-map file (PDF) that is generated individually to your specifications (date, time, location and any captions) and delivered to you by email. Cosmoshot supplies digital files only.

Personalized digital products. Because each file is created individually for you and delivered digitally, generation of your file begins as soon as your order is confirmed. To the extent permitted by applicable law, by placing your order you expressly ask us to begin generating your file immediately and you acknowledge that the statutory right of withdrawal (cooling-off period) no longer applies once the file has been generated and delivered.

If something is wrong with your file. This does not affect your rights where the file is defective or does not match your order. If your file cannot be opened, is corrupted, or does not reflect the data you provided, contact us at support@cosmoshot.net within 14 days of delivery. We will correct the file free of charge or, where a correction is not possible, issue a refund as appropriate.

How refunds are processed. Payments and refunds are handled by Paddle (Paddle.com Market Limited and its affiliates), which acts as the Merchant of Record for your purchase. Any refund due is returned to your original payment method through Paddle. You can also raise billing or refund requests directly with Paddle using the receipt you received by email.

How to contact us. For any refund request, email support@cosmoshot.net with your order details (the email address used for the order and, if available, your Paddle order or receipt number). We aim to respond within 2 business days.